All orders usually get shipped within 3-5 working days. So you can expect a delivery between 7-10 days from the date your order has been placed.
How will I know if my order is confirmed or shipped ?
With every order, you will receive a order confirmation email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.
What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner will make an attempt to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package.
A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for a few days, awaiting further instructions from you, before returning the parcel to us.
Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via your original mode of payment.
We make sure that all the products are sent to you in one package. Please mail us at firstname.lastname@example.org with the details of missing product but within 15 days of receiving your order. We shall check and get it sorted asap.
My tracking link shows 'delivered' but I have not received the package. What do I do ?
- Please drop us a mail at email@example.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier partner and get back to you. Please note : We would not be able to investigate with the courier partner if it is informed to us after 24 hrs.
Return / Refund / Replacement :
I received a damaged product. What do I do ?
Please do not worry. Drop us a mail at firstname.lastname@example.org with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.
Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
What do I do if I don't like the product I received ?
Our products are non returnable unless it is damaged or defective ; we will help you with the same.
How can i cancel my order ?
- Please mail us at email@example.com for cancellation request if your order has not been shipped yet.
When can I cancel my order ?
- Orders can be cancelled only if it has not been shipped from our warehouse.
- Unfortunately, we cannot cancel orders once the shipment is picked up by our courier partner.
Once shipped, we will not consider cancellation requests.
If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
When do I get my refund for the cancelled order?
If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.
For placing bulk orders, you can email us at firstname.lastname@example.org